New legislation to improve flights for disabled
New legislation concerning the treatment of disabled flyers is to be put in place next year, in order to help improve air travel conditions for such travellers.The new laws will focus on improving the service offered to disabled flyers and those with special needs when arriving at the airport.
Robbie Barrigan from BAA's Stansted Airport said staff had always focused on meeting their responsibilities under the Disability Discrimination Act since opening in 1991.
And with the Access to Air Travel for Disabled Persons and Persons with Reduced Mobility Act to be implemented in 2008, Mr Barrigan revealed the implications of the new law.
He said that previously a system of shared responsibility between the operator and airline was in place, where a customer services member would collect a disabled flyer and take them to check in, before the airline took over.
"Now, we as an airport operator will be responsible – and we will have a company in to manage that on our behalf," he commented. "We would still expect the airlines to pay their share of that.
"At the end of the day we will take responsibility. We have a good system in situ at the moment. It does work very, very well. This legislation will improve an already good service."
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