Ryanair revels in customer service success
Ryanair has been enjoying success recently thanks to its commitment to customer service.Statistics published by the Association of European Airlines (AEA) have revealed that the low-cost airline saw over 90 per cent of its flights take off on time, while less than one bag per 1,000 travellers was lost.
In contrast, 17 per cent of British Airways flights were delayed and the carrier misplaced 16 pieces of luggage per 1,000 passengers - around 20 times that recorded for Ryanair.
Ryanair has announced that it is now celebrating its positive customer service record by releasing one million seats across its European network in late August, September and October for just €5 (£4.26).
The seats will be available for booking until July 2nd 2009.
And the airline's Stephen McNamara said: "AEA's figures prove yet again that nobody beats Ryanair on customer service delivery while Ryanair continues to guarantee the lowest fares and no fuel surcharges ever."
Ryanair earlier announced that it is to begin flying between Memmingen, Germany and London Stansted Airport.
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A.r said on 02/07/2009 10:30:25
Quite hard to believe, even if it's from AEA. (à voir si c'est The AEA ou simplement AEA)
Two things:
Ryanair only operates in small airports where the traffic is not really comparable to that of Heathrow or JFK, moreover, you also have to take into account that their airports are in the middle of nowhere and it’ll take you some time to reach the city...
Ryanair was mentioned today, in an article of The Irish Times, for being the airline company which received the most complaints from Irish passengers... So I don't know who is telling the truth! But one thing's sure, not everyone can be right...