Passengers to advise CAA
Passengers at international hubs such as Heathrow Airport will be asked to take part in a survey, by the Civil Aviation Authority (CAA), designed to develop a better understanding of air travel in the UK. In response to the secretary of state's request for advice on improving passengers experiences, the study will be launched at Heathrow Airport, Gatwick Airport, Stansted Airport and Manchester Airport.
Travellers will be asked for their opinions on the service of airlines and airports for every part of their journey.
All types of passengers will be involved in the survey, including economy and business class customers, short- and long-haul travellers and people flying for business and leisure purposes.
Richard Jackson, group director of consumer protection at the CAA, said: "The results of a survey of hundreds of passengers travelling through the UK's largest airports will help ensure that the CAA can identify those stages of the journey that are working well and those where passengers stand to benefit most from improvement.
"I encourage all those who are approached at airports to tell us about their travel experience."
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